CONTACT US

CUSTOMER SERVICE

For all customer service inquiries, including returns and exchanges, please email help@westwardleaning.com

DEPARTMENTS

For media requests and press inquiries, please email press@westwardleaning.com

For wholesale inquiries, please email
retailers@westwardleaning.com


CORPORATE OFFICE

3001 19th Street
San Francisco, CA 94110

FREE SHIPPING & EASY RETURNS

We ship Monday through Friday, and all orders placed by 2pm ship the same day. We offer free FedEx 2-day shipping on all domestic orders, as well as complimentary returns. Please note that all orders ship from San Francisco.

If you wish to return your sunglasses for a refund and/or exchange, please email help@westwardleaning.com within 60 days of receiving your sunglasses (we are happy to extend this timeframe for gift purchases).


INTERNATIONAL SHIPPING

FREE FEDEX 3-DAY* DELIVERY ANYWHERE IN THE WORLD
We offer free international delivery via Fedex International Priority. Packages usually deliver in 2-3 days (*some exceptions apply-- but usually it really is 2-3 days).

INTERNATIONAL RETURNS
We gladly accept returns and exchanges on international orders, however, customers are responsible for return postage.

CUSTOMS AND DUTY
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price at checkout. The following countries are shipped to on a DDP (Delivery Duty Paid) basis:

  • Argentina
  • Australia
  • Austria
  • Bahrain
  • Belgium
  • Brazil
  • Brunei
  • Bulgaria
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • Egypt
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Jordan
  • Kuwait
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Monaco
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Turkey
  • United Arab Emirates
  • United Kingdom
  • Venezuela

If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly by Fedex; payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

WARRANTY

We guarantee our product to the purchaser for one year from date of purchase against any defects in manufacturing or craftsmanship - excluding damage due to normal wear and tear or misuse.